Quote:
Originally Posted by lisarea
So if you're asking a question about some customer service thing, they'll start out by saying something like, "That sounds really frustrating" or "I'm sorry you're having a hard time" or something. ... but there really are a lot of people who seem to need some extra clarification that their own preferences and perspectives aren't universal.
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Now the confusion is between ethics and marketing. There is no evidence that the poor people employed to be polite to complaining customers like being spoken to the way they are required to speak to the clients. And neither is there reason to suppose that their spielbuch is written with goodwill to humankind in mind.